Thank you for choosing TECHNO GRAPH TRADING CO L.L.C. We are committed to delivering your orders safely and efficiently across the United Arab Emirates. Please review our Shipping Policy to understand how orders are processed and delivered.
By placing an order through our website, you agree to the terms outlined below.
1. Delivery Coverage
We currently deliver only within the United Arab Emirates (UAE).
At this time, we do not offer international shipping.
2. Order Processing
Orders are processed within 2–3 working days after successful payment confirmation.
Processing includes:
Order verification
Payment confirmation
Product inspection
Secure packaging
Dispatch preparation
Orders placed on weekends or UAE public holidays will be processed on the next working day.
3. Delivery Time
Once dispatched, orders are typically delivered within 3–7 working days, depending on the delivery location.
Delivery times are estimates and may vary due to factors beyond our control.
4. Shipping Charges
Standard delivery charge:
AED 20 per order.
FREE delivery is available for orders with a total value of AED 250 or above.
Shipping promotions may change from time to time and will be displayed on our website where applicable.
5. Delivery Methods
Depending on the delivery location, order size, and logistics requirements, your order may be delivered by:
The TECHNO GRAPH TRADING CO L.L.C delivery team, or
Our authorized third-party courier and logistics partners.
The chosen delivery method will be determined at our discretion to ensure timely and secure delivery.
6. Delivery Address
Customers are responsible for providing:
Accurate delivery address
Contact number
Recipient name
Any necessary location details
Incorrect or incomplete delivery information may result in delivery delays or additional delivery charges.
TECHNO GRAPH TRADING CO L.L.C shall not be responsible for delays caused by incorrect customer information.
7. Delivery Attempts
If delivery cannot be completed because:
The recipient is unavailable,
The address is incorrect,
Access to the delivery location is restricted, or
The customer cannot be contacted,
our delivery team or courier partner may attempt redelivery or contact the customer to arrange another delivery.
Additional delivery charges may apply where necessary.
8. Order Tracking
Where available, customers may receive delivery updates from either:
TECHNO GRAPH TRADING CO L.L.C, or
Our delivery partner.
Tracking availability depends on the shipping method used.
9. Delivery Inspection
Customers are encouraged to inspect their order immediately upon delivery.
If any product appears damaged during transit, please notify us on the same day of delivery by contacting:
Damage claims reported after the day of delivery may not be accepted.
10. Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:
Severe weather conditions
UAE public holidays
Government restrictions
Road closures
Traffic disruptions
Courier operational delays
Force majeure events
Such delays do not entitle customers to compensation or refunds.
11. Failed Deliveries
Orders returned to us due to:
Incorrect address,
Repeated failed delivery attempts,
Customer refusal to accept delivery (unless the product is damaged),
may require additional shipping charges before redelivery can be arranged.
12. Ownership and Risk
Ownership of the products transfers to the customer once the order has been successfully delivered to the specified delivery address.
Customers are responsible for ensuring that someone is available to receive the shipment.
13. Order Cancellation
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
For damaged products, please refer to our Return & Refund Policy.
14. Shipping Restrictions
Certain oversized, heavy, or special-order products may require:
Additional delivery time,
Special handling, or
Separate delivery arrangements.
Our team will contact customers if any special arrangements are required.
15. Changes to This Shipping Policy
TECHNO GRAPH TRADING CO L.L.C reserves the right to amend or update this Shipping Policy at any time without prior notice.
The latest version published on our website will apply to all future orders.
16. Contact Information
If you have any questions regarding shipping or delivery, please contact us:
TECHNO GRAPH TRADING CO L.L.C
Warehouse No. 2 18th Street, Near DBC Building Al Khabaisi, Deira Dubai, United Arab Emirates
