TECHNO GRAPH TRADING CO L.L.C (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, purchase our products, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Company Information
TECHNO GRAPH TRADING CO L.L.C
Warehouse No. 2 18th Street, Near DBC Building Al Khabaisi, Deira Dubai, United Arab Emirates
Depending on how you interact with our website, we may collect the following information.
Personal Information
Full name
Company name (where applicable)
Email address
Mobile or telephone number
Billing address
Shipping address
Order history
Payment details (processed securely through payment providers)
Any information you voluntarily provide when contacting us
Technical Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage information
Date and time of visits
Pages viewed
Referring website
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
Process and fulfil orders
Deliver purchased products
Respond to enquiries
Provide customer support
Verify transactions
Improve our website and services
Detect and prevent fraud
Comply with legal obligations
Send order confirmations and delivery updates
Send promotional communications where permitted by law or with your consent
4. Payment Information
Payments made through our website are processed using secure third-party payment providers.
TECHNO GRAPH TRADING CO L.L.C does not store or have access to your complete credit or debit card details.
Payment information is handled in accordance with the security standards of the payment provider.
5. Cookies
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyse website traffic
Enhance browsing experience
Measure marketing performance
You may choose to disable cookies through your browser settings. However, doing so may affect certain website features.
6. Marketing Communications
If you subscribe to our newsletter or choose to receive promotional communications, we may send you information about:
New products
Promotions
Special offers
Company updates
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
We do not sell, rent, or trade your personal information.
7. Sharing of Information
We may share your information only when necessary with trusted third parties, including:
Payment service providers
Delivery and logistics companies
Website hosting providers
IT service providers
Government or regulatory authorities where required by law
These third parties are only permitted to use your information for the services they provide to us.
8. Delivery Partners
To complete deliveries, we may share necessary customer information such as:
Name
Delivery address
Contact number
with our own delivery team or authorised third-party courier companies.
Only the information necessary to complete the delivery will be shared.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
While we strive to use commercially acceptable methods to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
Complete transactions
Provide customer support
Comply with legal obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted or anonymised where reasonably practicable.
11. Your Rights
Subject to applicable laws, you may request to:
Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of personal information where legally permissible
Withdraw consent for marketing communications
Ask questions regarding how your information is processed
To exercise these rights, please contact us using the details provided below.
12. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
13. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate steps to remove it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our business operations
Legal or regulatory requirements
Improvements to our services
The updated version will be published on this page with the revised Effective Date.
Continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.
15. Governing Law
This Privacy Policy shall be governed by the laws of the United Arab Emirates.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts of the Emirate of Dubai, unless otherwise required by applicable law.
16. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
TECHNO GRAPH TRADING CO L.L.C
Warehouse No. 2 18th Street, Near DBC Building Al Khabaisi, Deira Dubai, United Arab Emirates
